Technical Support Representative

Job Overview

The Technical Support Representative will be an integral part of our client’s support team, offering expert assistance for a wide range of technical issues to English‑speaking clients over the phone and through remote access and tech support tools.

Qualifications

• Strong background in BPO call center inbound phone calls from English‑speaking clients.
• Extensive experience troubleshooting both Apple MacBook and Windows PC environments.
• Proficient in troubleshooting Mac and Windows operating systems.
• Skilled in resolving a broad spectrum of technical issues.
• Strong sales acumen with experience in upselling products and services.
• Excellent communication and documentation skills.
• Proven track record of dependability and adherence to schedules.
• Ability to work full‑time hours with availability on weekends.

Responsibilities

• Over‑the‑phone tr...