Technical Support Representative

As a Technical Support Representative, your main role is to provide technical/service assistance and answers users questions, assisting users by guiding or educating them on how to use our Lofty platform.

• Resolve all issues sent by the client through email, call and chat.
• Should best resolve it with product knowledge or help center.
• Responsible being the middle person between the client and teach if JIRA is created.
• Follow ups on the client for all unresolved tickets.
• Responsible for answering inbound calls.
• Should best resolve it with product knowledge, help center, Confluence.
• Follow up on JIRA within 3 days - delivery of resolution or following up with the client.
• From time to time, be able to upsell leaden or add on.

At least 1 year relevant experience in TSR

Willing to do onsite work and night shift