Technical Support Representative

Shortcut

Full-time , , Philippines, , , Philippines IT & Technology

Posted:

February 25, 2026

Location:

, , Philippines, , , Philippines, Philippines

Job Description

                    Act as the first point of contact via phone, email, or chat for customer inquiries 
Provide technical troubleshooting for internet connectivity, modems, and routers 
Log tickets, document issues, and escalate to Network Engineers when needed 
Deliver customer service support: billing questions, account setup, service changes 
Perform follow-up calls to ensure issues are resolved and clients are satisfied 
Assist with service provisioning and installation scheduling 
Maintain clear and professional communication at all times 
1+ year experience in tech support or customer service (ISP experience a plus) 
Fluent in English (spoken & written) 
Basic understanding of home networking (modem/router setup, Wi-Fi troubleshooting) preferred 
Strong problem-solving, multitasking, and communication skills 
Willingness to work on rotating shifts (including evenings/weekends) 
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Job Overview

Job Type: Full-time

Location: , , Philippines, Philippines

Posted: February 25, 2026

Deadline: April 06, 2026