Technical Support Representative

Description

• Provide technical support and troubleshooting assistance to customers via phone, email, or chat.
• Diagnose hardware and software issues and propose effective solutions.
• Document and track customer interactions using support ticketing software.
• Assist in the setup and configuration of devices and applications.
• Collaborate with the technical team to improve support processes and user experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: No prior experience required; entry-level position.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Basic understanding of computer systems and software applications.
• Qualities and Traits: Problem-solving mindset and ability to work in a team.