Technical Support Representative, Tier 1 (Mexico Remote)

**Company Description**Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.Our diverse community of colleagues are all unified by a shared desire to make a difference in education.Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.
**Responsibilities**:- Coordinate closely with Engineering and Product Management on all product issues & releases- Develop positive customer and cultural relations.
- Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
- Support other strategic initiatives as n...