Technical Support Representative

Our client is dedicated to enabling brands to connect and scale through marketplace and dropship automation platforms. They focus on solving important business challenges by automating the full cycle of digital commerce, helping drive revenue through new and existing channels in a streamlined and cost-efficient way.

We are looking for a talented Technical Support Representative to join the client’s team and provide exceptional customer service to their clients and partners.

In this role, you will support clients by troubleshooting a wide range of issues and errors, interacting directly with operating systems and software to provide updates and patches.

Main Responsibilities

• Provide daily support to B2B clients regarding order issues, including answering questions, analyzing problems, and delivering timely solutions to restore system operations.
• Communicate clearly and effectively with clients, colleagues, and management to ...