Technical Support Specialist

Hostify
is a fast growing startup company providing a cloud solution for managing Airbnbs and vacation rentals. We are looking to expand our team in order to better serve and support our customers around the world.

We have simple but agile processes, combined with a friendly and encouraging atmosphere. We play as a team and are determined to provide world class services to our customers, exceeding their expectations whenever possible.

Role Description

This is a full-time role for a
Technical Support Specialist
. Responsibilities include, but are not limited to:

• Providing application support services to clients via our support system, email, and sometimes WhatsApp.
• Helping customers set up the product, and participating in product demos and trainings.
• Alerting the development team about complaints and incidents.
• Responding to alerts and various technical issues, in real time, on a daily basis.
• Collect custo...