Technical Support Specialist (Based in Colombia)

Position Summary:

As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands. This position involves completing onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript. You will be responsible for tasks such as installing Okendo widgets, performing feature setup steps, customizing widgets, and addressing front-end bugs. Collaboration with other support team members, adherence to coding practices, and contribution to documentation are integral to this role.

How you’ll create impact:

Technical Support:

• Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases.
• Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS...