Job Description
Job Description – Tier 2 Technician (Advanced Administration & Escalation)
Location:
Bogotá, Colombia – Sura Rosales, Calle 72 #8‑24, Edificio Suramericana
Work Model:
4 days onsite + 1 day from home (non‑negotiable)
Schedule:
Monday–Friday, 8:00 AM – 5:00 PM CST
Role Overview
Solvo Global is seeking a highly skilled
Tier 2 Technician
to support advanced administration, troubleshooting, and escalations across a wide range of IT systems. This role is responsible for complex issue resolution, system integrations, and managing core platform configurations. You will also act as an escalation point for Tier 1 and collaborate closely with various IT departments.
Key Responsibilities
Systems Administration
- Administer
Exchange Online
,
Active Directory
,
SharePoint
, and manage associated permissions. - Configure and maintain
Active Directory
permission groups to ensure role‑ap...
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