Technical Support Specialist

Job Description – Tier 2 Technician (Advanced Administration & Escalation)
Location: Bogotá, Colombia – Sura Rosales, Calle 72 #8‑24, Edificio Suramericana
Work Model: 4 days onsite + 1 day from home (non‑negotiable)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST
Role Overview
Solvo Global is seeking a highly skilled Tier 2 Technician to support advanced administration, troubleshooting, and escalations across a wide range of IT systems. This role is responsible for complex issue resolution, system integrations, and managing core platform configurations. You will also act as an escalation point for Tier 1 and collaborate closely with various IT departments.
Key Responsibilities
Systems Administration
Administer Exchange Online, Active Directory, SharePoint, and manage associated permissions.
Configure and maintain Active Directory permission groups to ensure role‑appropriate access.
Manage logon scripts and drive mappings for Citrix and Cloudflare environme...