Technical support specialist

About Growave
Growave is a Shopify retention platform that helps brands grow through Loyalty & Rewards, Referrals, Wishlist, Reviews, and Instagram UGC. Thousands of merchants worldwide use Growave, including Lego, Crocs, Dermalogica, Unilever, Sony, and Aldo.
The Role
We're looking for a Technical Support Specialist to help Shopify merchants get the most out of Growave. You'll troubleshoot technical issues, customize Shopify themes, and work closely with Product and Engineering teams to deliver smooth solutions.
Employment Type
Contractor (Contract) – you are responsible for your own taxes and social contributions.
Responsibilities
Troubleshoot technical issues on Shopify storefronts
Customize Shopify themes (Liquid) for Growave widgets and integrations
Communicate with clients via Intercom, email, and calls
Create and edit scripts for Reviews, Loyalty, and Wishlist features
Debug client-side issues using browser developer tools
Collabor...