Technical Support Specialist

Bilingual Technical Support Specialist - Linux & Networking

Userful is expanding our support team and we are looking for a Bilingual Technical Support Specialist. This is a full‑time position based in Argentina. Reporting to the Director of Customer Support, your mission is to:

• Deliver high quality support in both English and Spanish
• Be the first point of contact for incoming support issues, focusing on customer experience and technical problem‑solving.
• Establish and develop a consistent, high level of networking expertise amongst the Userful Support Team.
• Support our premium SLA requirements in our international markets around the world.
• Maintain a high level of Linux expertise, along with troubleshooting and scripting experience.
• Understand and demo new deployments for customers and Partners.
• Train users and partners on how to use Userful products to their fullest potential.

Hour...