Technical Support Specialist

Userful is expanding our support team and we are looking for a Bilingual Technical Support Specialist. This is a full-time position based in Argentina. Reporting to the Director of Customer Support, your mission is to:

Deliver high quality support in both English and Spanish

Be the first point of contact for incoming support issues, focusing on customer experience and technical problem-solving.

Establish and develop a consistent, high level of networking expertise amongst the Userful Support Team.

Support our premium SLA requirements in our international markets around the world.

Maintain a high level of Linux expertise, along with troubleshooting and scripting experience.

Understand and demo new deployments for customers and Partners.

Train users and partners on how to use Userful products to their fullest potential.

Hours of work: 40 hours per week, Monday to Friday, with flexibility to cover the team as needed.

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