Technical Support Specialist Burnaby

Enhance customer interactions at Fortinet as a Technical Support Specialist in Burnaby. Provide expert troubleshooting for FortiEDR and FortiEndpoint, while managing high-profile customer cases.

Fortinet, a leader in cybersecurity, is looking for a Technical Support Specialist to join their Burnaby TAC Team. This role requires at least 5 years of experience in technical support or system administration within networking or security. Key responsibilities include troubleshooting endpoint security products and acting as an escalation point for critical issues while ensuring effective communication with customers.

Key Responsibilities:
• Troubleshoot Fortinet’s Endpoint Detection and Response solutions
• Manage escalated customer cases through resolution
• Analyze configuration information for recommendations
• Provide user education and support on product features
• Create knowledge-based articles for team resources

Requ...