Technical Support Specialist - Canada

Technical Support Specialist

Department: Service Desk

Location: Montréal, Canada

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Job description details

Intro

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We are looking for a Technical Support Specialist to join our team in Montréal (Quebec, H4N 2M3) . This is a full-time position (40 hours per week) , with an immediate start date.

Your Job

• You will diagnose and resolve our corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
• You build personal customer relationships and focus on offering an awesome customer experience.
• You will co-ordinate such issues until they are solved.
• You convey customer feedback to product development staff.
• You keep customers informed on how and when issues are resolved.
• You interact with o...