Technical support specialist

Role Summary: Note: CPQ is good to have. Not Mandatory.
We are seeking a
Functional Application Support Analyst
to support business-critical applications covering
CPQ (Configure, Price, Quote), Order Management, and Sales systems
. The role will focus on
L1/L2 functional support
, issue resolution, user assistance, and collaboration with IT and business stakeholders. The candidate must be comfortable working in
rotational shifts
to support global users.
Key Responsibilities Application Support Provide
functional L2 support
for CPQ, Order Management, and Sales applications Act as the
first point of contact
for business users, sales teams, and operations Diagnose and resolve
functional issues
, data-related problems, and user errors Manage incidents, service requests, and minor enhancements through
ticketing systems
(e.g., Service Now, Jira) CPQ & Order-to-Cash Support Support end-to-end
quote-to-order (Q2 O)
and
order-to-cas...