Technical Support Specialist COL

As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat, resolving issues promptly.
Diagnose and troubleshoot technical problems related to hardware, software, and networking.
Document all interactions and resolutions accurately in the ticketing system.
Escalate complex problems to relevant technical teams when needed
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
Technical support experience, with strong customer service skills.
Proficiency in troubleshooting various technical issues.
Excellent communication skills.
English p...