Technical Support Specialist

Hexaware Technologies

Full-time Colombia, Colombia Soporte técnico y administración

Posted:

February 24, 2026

Location:

Colombia, Colombia, Colombia

Job Description

Handle customer interactions across voice, chat, and digital platforms while maintaining consistent quality and brand tone. 
Deliver premium, white-glove technical support across voice and digital channels, ensuring brand-aligned communication and ownership of the end-to-end customer experience. 
Diagnose and resolve technical issues related to client devices, home theatre systems, and the client app. 
Focus on achieving first-contact resolution by thoroughly addressing customer concerns and minimizing repeat interactions. 
Maintain accurate and detailed case notes within CRM platforms to ensure proper tracking and follow-up. 
Consistently meet established performance targets, including SLA adherence, customer satisfaction scores, quality standards, and productivity metrics. 
Identify situations that require advanced expertise and elevate complex cases to the appropriate teams. 
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Job Overview

Job Type: Full-time

Location: Colombia, Colombia

Posted: February 24, 2026

Deadline: April 05, 2026