Technical Support Specialist

Userful is expanding our support team and we are looking for a Bilingual Technical Support Specialist.  This is a full-time position based in Columbia. Reporting to the Director of Customer Support, your mission is to:

• Deliver high quality support in both English and Spanish
• Be the first point of contact for incoming support issues, focusing on customer experience and technical problem-solving.
• Establish and develop a consistent, high level of networking expertise amongst the Userful Support Team.
• Support our premium SLA requirements in our international markets around the world.
• Maintain a high level of Linux expertise, along with troubleshooting and scripting experience.
• Understand and demo new deployments for customers and Partners.
• Train users and partners on how to use Userful products to their fullest potential.
• Hours of work: 40 hours per week, Monday to Friday, with flexibility to cover the team as ne...