Technical Support Specialist (Contract)

Contract Duration: 12 Months

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

Job Responsibilities:

• Technical Troubleshooting: Provide first-line technical support by diagnosing, troubleshooting, and resolving software and application issues reported by users.
• Bug Identification and Escalation: Accurately identify, document, and escalate product bugs to the engineering and product teams, providing detailed and reproducible reports.
• Ticket Management: Manage and prioritize technical support tickets within a ticketing system (e.g., Jira), ensuring timely resolution in line with service level agreements (SLAs).
• User Communication: Communicate technical solutions, workarounds, and status updates to users in a clear, concise, and easy-to-understand manner.
• Knowledge Base Contribution: Contribute to the c...