Technical Support Specialist

## Technical Support SpecialistApplylocations: Edmonton - OFFICEtime type: Full timeposted on: Posted 3 Days Agojob requisition id: R- **Job Description:****Duties & Responsibilities*** Serve as the main point of contact for customers, addressing inquiries, providing technical assistance, and ensuring satisfaction throughout the repair process* Initiate and enter orders by interpreting customer requirements and drawings to compile accurate bills of materials* Prepare technical quotes for repair services based on customer requirements, repair specifications, and engineering recommendations* Build and maintain strong customer relationships, understanding preferences and providing personalized service and support* Collaborate with the engineering department to conduct failure analysis, diagnose technical issues, and recommend repair solutions* Manage customer accounts including order processing, shipment tracking, and billing inquiry resolution* Operate precision measurement tools...