Technical Support Specialist for Franchisees

Elevate your career as a Technical Support Specialist, providing essential support to franchisees and assisting with technical troubleshooting in the region. This role requires strong problem-solving and communication skills to ensure franchise performance.
Reporting to the Regional Performance Director, you will support franchisees by resolving technical issues and troubleshooting product concerns. This position demands at least three years of industry experience, robust planning abilities, and adaptability in a dynamic environment. Key responsibilities include conducting vehicle reinspections and collaborating with operations teams to enhance service delivery.
Key Responsibilities:
• Conduct vehicle reinspections for warranty requests and quality control
• Review estimates and coach on estimating systems
• Document customer interactions in the Franchise Management System
• Collaborate with teams to escalate and improve operational performance
• Support shops in c...