Technical Support Specialist for Trading Solutions

Enhance your career with Horizon as a Trading Application Support Specialist in Montreal, focusing on client deployment and holistic technical support. Engage directly with clients while troubleshooting technical issues.
In this position, you will act as the main point of contact, skilfully analysing and resolving client queries while ensuring prompt service delivery. Your role includes training sessions for clients to improve their understanding and utilization of products, alongside maintaining documentation to foster their knowledge base.
Key Responsibilities:
• Analyse client issues and implement solutions effectively
• Keep clients informed about ticket status and resolutions
• Document ongoing issues for future inquiries
• Conduct product deployments for customers’ seamless integration
• Provide client training to optimize product use
Requirements:
• Bachelor’s or Master’s in Computer Science or Software Engineering
• 1-2 years in Client Service or r...