Technical Support Specialist (German Speaking) – Spain

Technical Support Specialist (German Speaking) – Spain
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Home » Technical Support Specialist (German Speaking) – Spain
Intro
Join our fight against cybercrime and become part of the swarm in Barcelona, Spain! This is a full-time permanent role (40 hours/week), available for an immediate start.
Your Job
You will diagnose and resolve our corporate clients’ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
You create support tickets and process them to final resolution.
You build personal customer relationships and focus on offering an awesome customer experience.
You remain alert to messages from the incident notification system and inform the response team when incidents arise.
You are responsible for the initial ass...