Technical Support Specialist (German Speaking) – Spain

Technical Support Specialist (German Speaking) – Spain

Intro

Join our fight against cybercrime and become part of the swarm in Barcelona, Spain! This is a full-time permanent role (40 hours/week), available for an immediate start.

Your Job

• You will diagnose and resolve our corporate clients’ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
• You create support tickets and process them to final resolution.
• You build personal customer relationships and focus on offering an awesome customer experience.
• You remain alert to messages from the incident notification system and inform the response team when incidents arise.
• You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.
• You escalate issues and tickets so that they may be consid...