Technical Support Specialist - Guadalajara, Mexico

Job Type: Full-time

Position Overview

The Technical Support Specialist I oversees providing excellent support efforts for Paylocity’s suite of applications. This often entails working cross functionally with other teams in the organization. You will learn multiple software products and fully support any questions or issues that may arise. The TSS will be focused on service request completion, incident detection, reporting, and resolution, and excellent customer service. The ideal candidate is a great communicator and can translate technical knowledge into actionable direction. Basic computer skills are necessary, as the TSS will use diagnostic tools, data entry applications, office products, and SQL to assist with resolution.

Daily Responsibilities

• Monitor and prioritize cases in a timely manner from an end user experiencing problems with software and other computer-related technologies.
• Supports technical issues by remote deskt...