Technical Support Specialist

Job Title :: L2 & L3 Support Engineer

Location :: Gurgaon India (Hybrid - Onsite 2 days in a week)

Minimum relevant experience :: 4 - 7 Years

Job Description:

Top Skills for L2:

• Duckcreek platform experience or similar platforms
• Understanding of .Net apps.
• SQL Server
• IIS (Logs and basic troubleshooting)
• Monitoring and Logs interpretation
• Ticket handling

L2 Role Overview:

• Resolving incidents and requests based on standard operating procedures.
• Perform basic troubleshooting of application, Escalate to L3 where necessary.
• Provide end user support
• Application monitoring and maintenance
• Conducting regular scheduled activities such as application releases and month end, Incident management.
• Ensure SOPs are c...