Technical Support Specialist II | IT Infrastructure & End-User Support | Eastern Ontario

Technical Support Specialist II | IT Infrastructure & End-User Support | Eastern Ontario

Our client is a well-established and respected organization operating at scale across multiple locations in Ontario. As part of a strategic investment in its technology infrastructure, the company is seeking a skilled and client‑focused Technical Support Specialist II to join its growing IT team.

This is an ideal opportunity for a technically sharp, service‑minded professional who thrives in a dynamic environment—someone who takes genuine ownership of problems, communicates with clarity, and elevates the IT experience for every end user they support.

Serve as a trusted first point of escalation for technical support requests — managing and resolving tickets through a structured ITSM platform (ServiceNow).

Deliver high-quality IT support across Windows, Microsoft 365, Adobe, and a broad range of business‑critical applications.

Independently investigate...