Technical Support Specialist III _ French speaking _ Remote

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Job Description**

**Structural information**

**Rolle/Track**

**Professional, Band 06**

**Location: Remote**

**Job type description:**

Technical Support III

IES LE – EMEA

**Pay group**

**Professional 6**

**Activity:**
_(Activity in brief/main objectives of the activity)_ **:**

Level 1 Technical support and consulting in the EMEA region for customers and technicians to solve individual complex technical problems. Independent and comprehensive fault diagnosis both remotely and, if required, on site at the customer's premises. Independent development of creative solutions and initiation of suitable measures to resolve problems, including escalation management. Participation in the on-call service (247 hotline).

**Task and activity profile**

**Main tasks**
<...