Technical Support Specialist in Healthcare

Join Petal as a Technical Support Specialist to empower healthcare professionals in Québec City or Montréal. Provide essential technical assistance and contribute to client satisfaction and retention every day.
In this role, you'll support healthcare organizations by guiding staff like physicians in using Petal's advanced solutions. You'll gain in-depth knowledge of our products while delivering high-quality support mainly through the Zendesk platform. Contributing to client tasks, your work will ensure seamless product use and enhance the overall client experience.
Key Responsibilities:
• Provide prompt first-line technical support through chat
• Manage Level 1 and Level 2 support tickets independently
• Analyze complex technical issues as you develop
• Assist clients with understanding product features
• Collaborate with teams to resolve technical incidents
Requirements:
• Bilingual in English and French, proficient in technical communication
• Experienc...