Technical Support Specialist

Job Title

Technical Support Specialist

Company

Becton Dickinson Global Services Centre Sdn. Bhd. (Company No. -T))

Job Summary

The Technical Support Specialist provides essential technical assistance and problem‑solving for end‑users, ensuring the smooth operation of IT systems and applications within Becton Dickinson. This role involves diagnosing and resolving technical issues, escalating complex problems, and maintaining a high level of customer satisfaction.

Job Responsibilities

• Provide first and second‑level technical support to internal users for hardware, software, network, and application‑related issues via phone, email, and ticketing system.
• Diagnose, troubleshoot, and resolve technical problems efficiently, documenting all support activities and resolutions accurately.
• Install, configure, and maintain computer hardware, operating systems, and applications, ensuring compliance with...