Technical Support Specialist L2

Level 2 Technical Support Specialist – Join our team as a key role in delivering exceptional technical support to our global customers. You will handle complex technical issues, collaborate with cross‑functional teams, and serve as an escalation point for Level 1 Support. This role is ideal for someone with strong problem‑solving abilities, solid technical expertise, and the ability to thrive in a fast‑paced, customer‑focused environment.

Responsibilities

• Act as the primary escalation point for Level 1 Support, resolving complex technical issues that go beyond L1 capabilities.
• Troubleshoot, diagnose, and resolve advanced issues related to our products, including server configurations, integrations, and performance optimisation.
• Investigate and reproduce customer‑reported bugs, providing detailed analysis and documentation for the development team.
• Manage and maintain trading platform environments (MetaTrader 4/5), incl...