Technical Support Specialist

We are seeking a Technical Support Specialist to join our team. You will provide hands-on support to end users, troubleshoot and resolve technical issues, and ensure smooth operation of IT systems. This is a perfect opportunity for IT professionals with on-site support experience who thrive on problem-solving and delivering excellent customer service.

Key Responsibilities:

• Provide on-site support or dispatch engineers as needed to assist end users with operational and technical issues.
• Offer break-fix support, advice, and assistance for distributed computing equipment and software.
• Perform proactive and reactive troubleshooting to identify and prevent potential problems.
• Assist end users in proper use of computing equipment, software, and related technologies.
• Install standard licensed programs, operating systems, and applications as defined by the customer.
• Administer installation, upgrades, and management of the custo...