Technical Support Specialist

We are looking for a dedicated Technical Support Engineer to join our team at Nawy Real Estate. The ideal candidate will be the first point of contact for users, providing top-notch assistance to ensure a seamless experience across all company platforms. You will handle initial inquiries, resolve common issues, and ensure that complex problems are correctly categorized and escalated to the technical team.
Responsibilities

• Serve as the first point of contact for customer inquiries via ticketing systems, phone, email, or chat.
• Troubleshoot and diagnose common technical problems such as login errors, access issues, and navigation problems.
• Follow established workflows and troubleshooting scripts to provide effective solutions in a timely manner.
• Escalate complex or unresolved issues to the Senior Technical Support Engineer for deeper investigation.
• Document and maintain records of all inter...