Technical Support Specialist

Technical Support Specialist
OneFile, a Harris Computer company, is currently recruiting for a Technical Support Specialist on a permanent, hybrid-working basis.
The Technical Support Specialist is responsible for providing high-quality technical support to customers across Onefile’s product suite. The role involves assessing and documenting clients’ current and future state requirements to ensure solutions are aligned to both immediate needs and long-term objectives. The Technical Support Specialist contributes to the definition, implementation, and continuous improvement of support and service processes to enable efficient ticket resolution, with a strong focus on customer satisfaction, retention, and advocacy. Working closely with the Head of Technical Projects, the role also supports pre-sales activities, assists with data migration, and contributes to post-sale customer transformation initiatives. This is an excellent opportunity for someone with strong custo...