Technical Support Specialist

+ Configuration and Troubleshooting:

+ Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.

+ Provide assistance to existing customers at critical times of the year. May support multiple products and technology.

+ Advise and assist customers in maintaining their use and configuration of the software solution(s).

+ Configure the system as per defined requirements using the software user interface.



+ Collaboration:

+ Collaborate with other team members on complex issues/requirements.

+ Coach new team members.

+ Participate in brainstorming sessions and contribute with creative ideas.



+ Other responsibilities:

+ Attend customer meetings and calls as and when required.

+ Provide training to customers on existing functionality.

+ Perform additional duties as needed.

Configuration and ...