Technical Support Specialist MX

We are looking for a detail-oriented and customer-focused Technical Support Specialist to assist users with technical issues and provide effective solutions. This role is responsible for troubleshooting problems, supporting systems and applications, and ensuring a positive user experience through timely and professional support.

Responsibilities

• Provide technical support through email, chat, phone, or ticketing systems
• Troubleshoot hardware, software, and system-related issues
• Assist users with account access, configurations, and technical inquiries
• Document issues, resolutions, and support activities accurately
• Escalate complex technical problems when necessary
• Collaborate with internal teams to resolve technical concerns
• Maintain knowledge of systems, tools, and support procedures
• Ensure timely follow-up and resolution of support requests

Requirements