Technical Support Specialist

Technical Support Specialist

We are looking for a Technical Support Specialist to join our team and provide exceptional support to our customers.

Key Responsibilities

• Respond promptly to technical support inquiries via phone, email, and chat.
• Diagnose and troubleshoot software-related issues for customers.
• Guide users through step-by-step solutions in a clear and professional manner.
• Document technical issues, resolutions, and customer interactions in CRM and knowledge base systems.
• Collaborate with Product and Engineering teams to escalate and resolve complex issues.
• Test, identify, and report bugs or product defects discovered during support interactions.
• Stay up to date with product features, updates, and new releases.
• Deliver excellent customer service to maintain customer satisfaction and retention.

Working Conditions

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