Technical Support Specialist

Candidates must be located in the Manaus OR Sao Paulo areas. Electrical engineering or electrical education required. The main function of the Technical Support Specialist is to respond to technical and installation problems of solar installers and battery systems in order to ensure total customer satisfaction. Contact with customers and installers will be by telephone, e-mail, written communication and on-site. As the primary area of responsibility, the Technical Support Specialist will: Accurately and efficiently assess, analyze, advise, and resolve technical issues on products. Monitor existing installations via online monitoring portal (EMA) and identify installation issues. Track technical issues via CRM. In addition, the Technical Support Specialist must: Troubleshoot on electrical product issues. Be able to manage time effectively and efficiently and carry out projects and assignments in a cost-effective manner. Treat all contacts, installers and customers with respect, professi...