Technical Support Specialist

Job Description: Technical Support Specialist (Part-Time / Remote) – Singapore, Data Analytics Company

Role Overview:

The Technical Support Specialist provides assistance and troubleshooting for clients or internal teams using the company's data analytics products and services. This part-time, remote-friendly role is based in Singapore and focuses on ensuring smooth technical operations and high customer satisfaction.

Key Responsibilities:

• Respond to technical support requests via email, chat, or ticketing systems.
• Troubleshoot software, hardware, and data-related issues for clients or team members.
• Document recurring problems and provide solutions or workarounds.
• Collaborate with developers, product managers, and IT teams to escalate and resolve complex issues.
• Maintain knowledge of company products, updates, and best practices.
• Assist in creating user guides or FAQs to improve self-service support.