Technical Support Specialist

Contract Duration: 12 Months
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.
Job Responsibilities:
Technical Troubleshooting: Provide first-line technical support by diagnosing, troubleshooting, and resolving software and application issues reported by users.
Bug Identification and Escalation: Accurately identify, document, and escalate product bugs to the engineering and product teams, providing detailed and reproducible reports.
Ticket Management: Manage and prioritize technical support tickets within a ticketing system (e.g., Jira), ensuring timely resolution in line with service level agreements (SLAs).
User Communication: Communicate technical solutions, workarounds, and status updates to users in a clear, concise, and easy-to-understand manner.
Knowledge Base Contribution: Contribute to the creation and maintenance of a technical knowledge base, including FAQs and troubleshooting guides, to empower users ...