Technical Support Specialist

Location: Singapore (On-site)

Employment Type: Full-Time

Level: Junior / Mid-Level

We are looking for a Technical Support Specialist to provide reliable technical assistance to customers and internal teams. You will diagnose issues, resolve technical problems, and ensure a smooth user experience in a fast-paced on-site environment .

• Provide technical support via email, chat, phone, or ticketing systems.
• Troubleshoot software, system, and connectivity issues.
• Identify root causes and implement effective solutions.
• Escalate complex issues to engineering teams when needed.
• Document troubleshooting processes and maintain knowledge base articles.
• Monitor system performance and assist with incident management.

• 1–3 year...