Technical Support Specialist

Call Solutions USA is looking for a Technical Support Specialist to join our growing team. This role is ideal for someone who is technically confident, detail-oriented, and enjoys helping customers solve real-world communication challenges.

Work Schedule

• Monday to Sunday
• Weekends worked during the week (rotating schedule)
• Must be available during Central Standard Time (CST) business hours
• Consistent scheduling provided in advance

Key Responsibilities

• Provide technical support to clients via phone, email, and remote tools
• Troubleshoot hardware, software, and connectivity issues
• Assist with system setup, configuration, and basic user training
• Document issues, resolutions, and escalations accurately
• Work closely with internal teams to ensure the timely resolution of support tickets

Requirements

• Proven technical support experience (telecom, IT, SaaS, or s...