TECHNICAL SUPPORT SPECIALIST

Overview

We are on the lookout for a Technical Support Specialist to provide frontline technical support and troubleshooting for digital platforms and tools used targeted users. This role effectively supports STANLIB’s digital platform and investment offering through resolving queries and maintaining superlative user-experience on proprietary digital platforms. The position is based in Gauteng.

Responsibilities

• Provide timely support and troubleshooting via phone, email, chat for technical issues experienced by platform users.
• Strong diagnostic and problem-solving skills
• Strong attention to detail and process orientation.
• Prioritize and escalate complex technical problems to appropriate teams.
• Maintain high first-call resolution rates and user satisfaction levels.
• Excellent written and verbal communication abilities.
• Customer service orientation with ability to translate technical issues...