Technical Support Specialist ( Streaming & SaaS )

Technical Support Specialist ( Streaming & SaaS )

Bitkernel Technology Inc. is redefining how the world experiences digital video. With a proven track record of innovation, we’re on a mission to revolutionize streaming technology and build complete content ecosystems. Headquartered in Austin, Texas , with a growing office in Vancouver, B.C. , we’re building our future in North America.

Powered by our groundbreaking platform, Goose , we’re creating a next-generation self‑serve SaaS solution that enables content creators, broadcasters, and media companies to launch and scale OTT streaming services across Android, iOS, Web, and SmartTV platforms.

Responsibilities

• Manage the platform support lifecycle: troubleshoot and solve technical streaming issues for our B2B clients.
• Bridge the communication gap: translate client needs and technical problems into clear, actionable requirements for the Dev team.
• Master the ticketing ec...