Technical Support Specialist

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Share

Job Description

Job Title: Technical Support Specialist (Mobile - AU)

Shift: AU Business Hours (Early morning starts)

Role Overview

As a Mobile Support Specialist for our Australian campaign, you will be the frontline resolution expert for mobile-related technical inquiries. You aren't just reading a script; you are a problem-solver who ensures our Australian customers stay connected. You will handle everything from device configurations to network troubleshooting with a focus on First Call Resolution (FCR).

Key Responsibilities

• Technical Troubleshooting: Assist customers with mobile hardware and software issues (iOS/Android), SIM activations, and network connectivity problems.
• Customer Advocacy: Provide exceptional Aussie-style service—friendly, direct, and empathetic—while managing h...