Technical Support Specialist Tier 1

**Job Description**

**Where** **you’ll** **work: ** Guatemala City, Guatemala

**Customer Care and Success at** **GoTo**

We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.

**Your Day-to-Day**
**As a Technical Support Specialist Tier 1, you’ll play a key role in:**

+ Diving into customer inquiries with a focus on first-contact resolution, ensuring a smooth and efficient experience without the need for escalations.
+ Resolving questions about GoTo products and troubleshooting basic network-related issues with speed and professionalism.
+ Documenting every interaction thoroughly, including troubleshooting steps and solutions, using advanced tracking systems t...