Technical Support Specialist – U.S. Healthcare Platform (Fluent English Required)

Technical Support Specialist – U.S. Healthcare Platform (Fluent English Required)

Job Description

About the Role We are looking for a highly articulate, tech‑savvy CustomerSupport Analyst to join our growing team in Medellín. This role is ideal for someone with excellent spoken and written English who is passionate about technology and eager to learn the U.S. healthcare ecosystem.

You will serve as a key point of contact for patients and healthcare providers, helping them navigate our platform, resolve technical issues, and ensure a seamless experience. Prior healthcare experience is a plus—but not required. We value curiosity, communication skills, and the ability to learn quickly.

What You’ll Do

• Provide high‑quality technical and customer support to U.S.-based patients and healthcare users
• Troubleshoot platform issues and guide users step‑by‑step to resolution
• Communicate clear...