Technical Support Specialist

Our customers rely on RedTrack to make critical business decisions based on their data. In this role, you will help ensure that their tracking works as expected, issues are resolved quickly and accurately, and every customer feels supported and confident using our product. Your work directly impacts customer trust, retention, and the overall quality of the RedTrack experience.

Tasks

• Providing troubleshooting and technical support to clients via e-mail and live chat


• Assisting with all cases of RedTrack clients and providing support by helping to identify various issues


• Supporting clients in configuring accounts to ensure a successful customer journey


• Keeping accurate notes and details on support requests


• Communicating with the team members regarding ongoing issues


• Documenting software problems for review and correct actions


• Troubleshooting, first-level diagnostics, providing technic...