Technical Support Specialist with Italian

Location: Remote in Portugal

We are currently looking for Italian-speaking Technical Support Agents to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology platform. If you're tech-savvy, sales-oriented, and fluent in Italian and English, this role could be your next big move.

Main Responsibilities

• Provide remote technical support to users via chat, phone, and email.
• Guide customers through technical troubleshooting, setup, and feature navigation.
• Offer pre- and post-sales technical support to help users maximize platform benefits.
• Handle inquiries about software bugs, system performance, and functionality.
• Escalate unresolved issues to higher-tier support when necessary.
• Document all interactions and resolutions in the system.
• Ensure timely, clear, and customer-focused communication. ...